Frequently Asked Questions
Will you send the same professional cleaner each time?
How many professional cleaners will clean my space?
Are you Bonded & Insured?
What happens if i'm not pleased with the service provided?
Please let us know within 24 hours of your clean and we will redo the area for free.
Will the initial cleaning take longer than the ones that follow?
Are pets at home ok?
What if i want something done thats not on your checklist?
We are happy to help, just let us know.
What if I need to cancel my appointment?
We ask for 24 hour notice, however we understand things happen so for recurring clients we have a 3 rule strike. After the third last minute cancellation we charge $75 for cancelled appointments.
How do I pay for services?
Cash or E-transfer.
How do you handle my security system and keys?
Security system codes are kept in our clients files and keys are kept in the office in a key cabinet. Only Managers have access to both. On the day of clean cleaners are given the codes or keys.
What happens if something is broken?
We will replace the damaged/broken item as soon as possible.
Do you offer eco-friendly cleaning?
Yes, when we provide your quote let us know you would like eco-friendly products.
Is there a deposit fee required?
Have a question not listed here? Contact Us